Customer Experience Award entry questions

Personal information

• First name *
  Last name *
• Email *
• Phone number *
• Team/company name *

Additional information

• The name of the service *
• A description of the service in five sentences (for whom is it, what does it try to accomplish etc.) *
• Name of the applicant (company + contact details) *
• Where can the jury test the service (e.g. an URL with demo account credentials) *
• Describe 1-3 stories/use cases/scenarios on how the end user uses the service, from the very beginning to the end *
• Estimate of Monthly active users *

Significant factors

• What makes the experience exceptionally good *
• What is the impact the service has for its users *
• What were the significant drivers in design *
• How were the use scenarios accomplished before *
• Other factors (such as quantitative and qualitative data on the service)